PRIVACY POLICY
Last Updated: October 2026
1. Introduction
This website is operated by The Trustee for The Self Styler Trust ABN 25 513 369 551 trading as The Self Styler (“we”, “us”, “our” or “The Self Styler”).
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, purchase products from us, communicate with us, subscribe to our marketing communications, or otherwise interact with us.
We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where applicable.
By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.
2. Personal Information We Collect
The types of personal information we collect may include:
(a) Your name, email address, telephone number and contact details.
(b) Billing, delivery and shipping information.
(c) Purchase history, transaction details and product preferences.
(d) Information you provide when contacting us, submitting reviews, participating in promotions, competitions or surveys.
(e) Information collected automatically when you use our website, including:
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IP address;
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browser type;
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device information;
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pages viewed;
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products viewed;
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website activity;
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interactions with our website; and
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information collected through cookies and similar technologies.
(f) Information provided by third parties, including payment providers, ecommerce platforms, analytics providers, advertising platforms and service providers.
We generally do not collect sensitive information unless it is reasonably necessary and permitted by law.
3. How We Collect Personal Information
We may collect personal information when you:
(a) Visit or interact with our website.
(b) Create an account.
(c) Place an order or purchase products.
(d) Contact us.
(e) Subscribe to email, SMS or marketing communications.
(f) Submit reviews, feedback, images or other content.
(g) Participate in promotions, competitions or surveys.
(h) Interact with our advertising, cookies or tracking technologies.
(i) Provide information voluntarily.
Where reasonably practicable, we collect personal information directly from you. We may also collect information from third parties where permitted by law.
4. How We Use Personal Information
We may collect, hold, use and disclose your personal information for purposes including:
(a) Processing and fulfilling orders.
(b) Delivering products and managing returns, refunds and exchanges.
(c) Providing customer support.
(d) Managing customer accounts.
(e) Sending marketing communications where permitted by law.
(f) Understanding customer preferences and improving our products, website and services.
(g) Analysing website usage and performance.
(h) Preventing fraud, security incidents and misuse.
(i) Complying with legal obligations.
(j) Protecting our rights and interests.
(k) Operating and improving our business.
We will only use personal information for purposes that are reasonably necessary, related to the purpose for which it was collected, permitted by law, or where you have provided consent.
5. Disclosure of Personal Information
We may disclose personal information to third parties where reasonably necessary to operate our business, including:
(a) Shopify and related ecommerce service providers.
(b) Payment providers, including Stripe.
(c) Delivery and fulfilment providers.
(d) Website hosting and technology providers.
(e) Analytics providers, including Google Analytics.
(f) Advertising and marketing providers.
(g) Email and SMS communication providers.
(h) Fraud prevention and security providers.
(i) Professional advisers.
(j) Government authorities, regulators, courts or law enforcement where required or authorised by law.
We do not sell your personal information.
6. Shopify
Our online store is hosted using Shopify.
Information collected through our website may be processed by Shopify and its service providers in accordance with Shopify’s privacy practices.
Shopify may process information internationally, including outside Australia.
You should review Shopify’s Privacy Policy for further information about how Shopify handles personal information.
7. Payment Information
Payments are processed through third-party payment providers, including Stripe.
We do not generally collect or store your complete payment card details.
Payment providers may collect and process personal information in accordance with their own privacy policies and security practices.
8. Marketing Communications
We may send marketing communications about our products, services, promotions, events and offers where permitted by law.
Where required, we will obtain consent before sending electronic marketing communications.
You may unsubscribe at any time by:
(a) Clicking the unsubscribe link in marketing emails.
(b) Following instructions in SMS communications.
(c) Contacting us at:
Unsubscribing from marketing communications will not prevent us from sending essential communications relating to your orders, transactions or services you have requested.
9. Cookies and Tracking Technologies
We use cookies, pixels and similar technologies to operate our website, improve user experience, analyse website activity, measure advertising effectiveness and provide relevant marketing.
Cookies may collect information such as:
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IP address;
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browser information;
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device information;
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website interactions;
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pages visited; and
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products viewed.
Some cookies may be placed by third-party providers, including analytics, advertising and marketing providers.
You may manage cookies through your browser settings or available consent tools. Disabling cookies may affect website functionality.
10. Klaviyo Tracking and Identification Technologies
We may use Klaviyo technologies to understand customer interactions, improve communications and provide relevant marketing experiences.
If enabled, we may use Klaviyo Extended ID and/or First Party ID features.
Extended ID
Extended ID is a first-party identity graph feature that may allow the replacement or restoration of a Klaviyo cookie by referencing eligible identifiers already present in a visitor’s browser from other platforms.
First Party ID
First Party ID is a server-side cookie feature that may allow us to refresh the Klaviyo cookie directly from our own domain.
These features may operate differently from standard tracking cookies because they involve re-identification processes.
Where anonymous visitor tracking is enabled, the Klaviyo cookie may begin collecting website activity from a visitor’s first visit, before the visitor is identified.
These features may involve both reading and writing information:
(a) Extended ID may read eligible identifiers set by other platforms.
(b) First Party ID may read a cookie set on our own subdomain.
If the Klaviyo cookie expires, these features may allow a Klaviyo identity to be restored through available re-identification methods.
Neither feature can restore an identity after a visitor has cleared all cookies from their browser.
For Extended ID:
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eligible identifiers from another platform must already exist in the visitor’s browser.
For First Party ID:
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a re-identification event may be required.
Where required, we will update our cookie notices, consent mechanisms and privacy disclosures to ensure visitors receive appropriate information about these technologies.
Visitors may withdraw consent through our consent management tools where applicable.
11. Overseas Disclosure
Some of our service providers may operate outside Australia.
As a result, personal information may be transferred, stored or accessed overseas, including in countries such as the United States, Singapore and other jurisdictions.
Where required by Australian privacy law, we will take reasonable steps to ensure overseas recipients handle personal information appropriately.
12. Security of Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Security measures may include access controls, secure systems, authentication processes and other technical and organisational safeguards.
However, no internet transmission or storage method can be guaranteed to be completely secure.
13. Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
We may retain information for:
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fulfilling orders;
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maintaining business records;
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complying with legal obligations;
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resolving disputes;
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preventing fraud; and
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protecting our business interests.
When information is no longer required, we will take reasonable steps to securely delete or de-identify it.
14. Access and Correction
You may request access to personal information we hold about you.
You may also request correction of personal information if you believe it is inaccurate, incomplete, outdated or misleading.
Requests should be sent to:
We may need to verify your identity before processing your request.
15. Privacy Complaints
If you believe we have mishandled your personal information, please contact us first so we can investigate and attempt to resolve your concern.
Privacy complaints can be submitted to:
We will respond within a reasonable period.
If you are not satisfied with our response, you may contact the:
Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
16. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices of third parties that we do not control.
We recommend reviewing the privacy policies of third-party services before providing personal information.
17. Children
Our website is not intended to knowingly collect personal information from children.
If you believe a child has provided personal information to us improperly, please contact us.
18. Business Transfers
If our business is sold, merged, restructured, acquired or transferred, personal information may be transferred as part of that transaction where permitted by law.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updated version will be published on our website. Your continued use of our website after changes are published indicates acceptance of the updated Privacy Policy, subject to your rights under applicable law.
20. Contact Us
For questions, requests or complaints regarding this Privacy Policy or our handling of personal information, please contact:
The Self Styler
ABN 25 513 369 551
Email: sales@theselfstyler.com
Unit 4 / 60 Junction Road
Burleigh Heads, QLD 4220
Australia