PRIVACY POLICY
This website is operated by The Trustee for The Self Styler Trust ABN 25 513 369 551. Throughout this Privacy Policy, the terms “we”, “us”, “our” and “The Self Styler” refer to The Self Styler.
The Self Styler respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, hold, disclose and protect your personal information when you visit our website, make a purchase, contact us, subscribe to our communications, participate in promotions, or otherwise interact with us.
We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, to the extent those laws apply to us.
Please read this Privacy Policy carefully. By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.
If you do not agree with this Privacy Policy, you should not provide personal information to us or use our website where doing so would involve the collection of personal information.
We may update this Privacy Policy from time to time by posting an updated version on our website. Your continued use of our website following any update constitutes your acknowledgement of the updated Privacy Policy.
Our store is hosted on Shopify, an e-commerce platform that enables us to offer our products and services to you.
SECTION 1 – PERSONAL INFORMATION WE COLLECT
(a) Depending on how you interact with us, we may collect personal information including your name, email address, telephone or mobile number, billing address, delivery address and information relating to your purchases.
(b) We may also collect information you provide when contacting our customer service team, submitting feedback or reviews, participating in competitions or promotions, subscribing to our marketing communications, or otherwise communicating with us.
(c) When you use our website, we may collect certain information automatically, including your IP address, browser type, device information, pages viewed, products viewed, website activity and other technical or usage information.
(d) We may collect information through cookies, pixels and similar technologies used on our website.
(e) We may receive information from third parties, including payment providers, delivery providers, analytics providers, advertising platforms, technology providers and other service providers where reasonably necessary to operate our business.
(f) We do not generally collect sensitive information. You should not provide sensitive information to us unless it is reasonably necessary and we have requested it.
SECTION 2 – HOW WE COLLECT PERSONAL INFORMATION
We may collect personal information when:
(a) You create or use a customer account.
(b) You place an order or purchase products from us.
(c) You contact us by email, telephone, social media or other communication channels.
(d) You subscribe to our newsletter, SMS service or other marketing communications.
(e) You request information about our products or services.
(f) You make a return, exchange or refund request.
(g) You submit a product review, feedback, photograph or other content.
(h) You participate in a competition, promotion, giveaway or survey.
(i) You interact with our website, advertisements, cookies or other tracking technologies.
(j) You otherwise voluntarily provide personal information to us.
(k) Our authorised third-party service providers provide information to us in connection with services they provide to our business.
Where reasonably practicable, we will collect personal information directly from you. In some circumstances, we may collect information from third parties where permitted by law.
SECTION 3 – HOW WE USE YOUR PERSONAL INFORMATION
We may collect, hold, use and disclose your personal information for purposes including:
(a) Processing and fulfilling your orders.
(b) Arranging delivery of products to you.
(c) Processing returns, refunds and exchanges.
(d) Providing customer service and responding to your enquiries.
(e) Managing your customer account, where applicable.
(f) Communicating with you about your orders, purchases, enquiries or account.
(g) Sending marketing communications where permitted by law and in accordance with your preferences.
(h) Understanding customer preferences, shopping behaviour and website usage.
(i) Improving our products, services, website and customer experience.
(j) Analysing website traffic and performance.
(k) Detecting, preventing and investigating fraud, misuse, security incidents and other unlawful activity.
(l) Complying with applicable laws, regulations, court orders or requests from government authorities.
(m) Establishing, exercising or defending our legal rights.
(n) Facilitating a proposed or actual sale, transfer, restructure, merger or other transaction involving our business.
(o) Any other purpose permitted or required by applicable law or with your consent.
We will generally only use or disclose your personal information for the purpose for which it was collected, for a related purpose that you would reasonably expect, where you have consented, or where otherwise permitted or required by law.
SECTION 4 – WHO WE MAY SHARE YOUR PERSONAL INFORMATION WITH
We may disclose personal information to third parties where reasonably necessary to operate our business and provide our products and services.
These third parties may include:
(a) Shopify and its relevant service providers.
(b) Stripe and other payment service providers.
(c) Australia Post, courier companies, freight providers and other delivery or fulfilment providers.
(d) Website hosting, technology and IT service providers.
(e) Analytics providers, including Google Analytics.
(f) Advertising and marketing providers.
(g) Email and SMS communication providers.
(h) Fraud prevention and security providers.
(i) Professional advisers, including accountants, lawyers and consultants.
(j) Government agencies, regulators, courts and law enforcement authorities where required or authorised by law.
(k) Other parties where you have authorised us to disclose your personal information.
We take reasonable steps to limit disclosures of personal information to information that is reasonably necessary for the relevant purpose.
We do not sell your personal information.
SECTION 5 – SHOPIFY
(a) Our online store is operated using Shopify.
(b) Shopify provides the ecommerce platform and technology that enables us to sell products, process orders and operate our online store.
(c) Information provided through our website may be processed and stored by Shopify and its service providers in accordance with their applicable privacy practices.
(d) Shopify operates internationally and information may be processed or stored outside Australia.
(e) For further information regarding how Shopify handles personal information, please refer to Shopify's current Privacy Policy.
SECTION 6 – PAYMENT INFORMATION
(a) We use Stripe as a payment service provider.
(b) The Self Styler does not generally collect or store your complete credit or debit card number.
(c) Payment information is processed by Stripe and may be subject to Stripe's privacy policy, security measures and terms.
(d) We may receive limited payment or transaction information necessary to confirm and administer your purchase, refund or order.
(e) Stripe may process information in Australia and overseas.
SECTION 7 – MARKETING COMMUNICATIONS
(a) We may send you marketing communications relating to The Self Styler, including information about new products, collections, sales, promotions, offers, events and other content we believe may be relevant to you.
(b) Where required by law, we will obtain your consent before sending electronic direct marketing communications.
7.1 Unsubscribing from Marketing
You may unsubscribe from marketing communications at any time by:
(a) Using the unsubscribe link included in our marketing emails.
(b) Following the unsubscribe instructions included in an SMS or other electronic communication.
(c) Contacting us at sales@theselfstyler.com.
Please allow a reasonable period for your preferences to take effect.
Unsubscribing from marketing communications will not prevent us from sending necessary non-marketing communications relating to your orders, transactions, returns, refunds, account or other services you have requested.
SECTION 8 – COOKIES AND TRACKING TECHNOLOGIES
(a) We use cookies and similar technologies to operate and improve our website and understand how customers interact with our services.
(b) Cookies may collect information including your IP address, browser type, device information, pages visited, products viewed and interactions with our website.
(c) Cookies and similar technologies may be used for website functionality, security, analytics, performance measurement, personalisation, advertising and marketing measurement.
(d) Some cookies may be placed by third-party service providers that provide analytics, advertising, payment or other services to us.
(e) You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.
8.1 Google Analytics
We may use Google Analytics to understand how visitors interact with our website, measure website performance and improve our products, services and customer experience.
Google Analytics may collect information about your device, browser and interactions with our website in accordance with Google's applicable privacy practices.
8.2 Advertising Technologies
We may use third-party advertising and technology providers, including platforms such as Google, Meta, TikTok or other providers, to advertise our products, measure advertising performance and understand customer interactions.
These providers may use cookies, pixels, device identifiers or similar technologies.
Third-party providers may handle information in accordance with their own privacy policies.
SECTION 9 – OVERSEAS DISCLOSURE OF PERSONAL INFORMATION
(a) Some of our service providers, technology providers, payment providers, analytics providers and advertising providers operate outside Australia.
(b) As a result, your personal information may be transferred to, stored in or accessed from countries outside Australia.
(c) Depending on the services we use, these countries may include the United States, Singapore and other jurisdictions.
(d) Where we disclose personal information overseas, we will take reasonable steps as required by applicable Australian privacy laws to ensure that your personal information is handled appropriately.
(e) Overseas recipients may be subject to privacy laws that differ from Australian privacy laws.
SECTION 10 – ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION
(a) You may request access to personal information that we hold about you.
(b) You may also request that we correct personal information if you believe it is inaccurate, incomplete, out of date or misleading.
(c) Requests should be made by contacting us at sales@theselfstyler.com.
(d) We may need to verify your identity before providing access to or correcting personal information.
(e) In some circumstances, applicable privacy laws may permit or require us to refuse access or correction.
(f) Where we refuse a request, we will provide an explanation where permitted by law.
SECTION 11 – DELETION OF PERSONAL INFORMATION
(a) You may contact us to request deletion of personal information we hold about you.
(b) We will consider deletion requests in accordance with applicable privacy laws.
(c) We may need to retain certain information where required or permitted by law, including information necessary for legal, regulatory, accounting, fraud prevention, dispute resolution or business purposes.
(d) Where personal information is no longer required, we will take reasonable steps to securely delete or de-identify it where practicable.
SECTION 12 – SECURITY OF PERSONAL INFORMATION
(a) We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
(b) Depending on the circumstances, security measures may include access controls, authentication procedures, secure technology systems, encryption and other technical and organisational safeguards.
(c) We limit access to personal information to persons and service providers who reasonably require access for legitimate business purposes.
(d) No electronic transmission or storage system can be guaranteed to be completely secure. To the fullest extent permitted by law, we cannot guarantee the absolute security of information transmitted to us over the internet.
SECTION 13 – RETENTION OF PERSONAL INFORMATION
(a) We retain personal information for as long as reasonably necessary for the purposes for which it was collected.
(b) We may retain information for purposes including fulfilling orders, maintaining transaction records, providing customer service, complying with legal obligations, resolving disputes, preventing fraud and protecting our business.
(c) When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it where practicable.
SECTION 14 – ACCURACY OF PERSONAL INFORMATION
(a) We take reasonable steps to ensure that personal information we hold is accurate, complete and up to date, particularly where it is likely to be used or disclosed.
(b) You are responsible for providing accurate and current information to us.
(c) If your personal information changes, you should contact us so that we can update our records.
SECTION 15 – PRIVACY COMPLAINTS
(a) If you believe that The Self Styler has mishandled your personal information or breached applicable privacy laws, we encourage you to contact us first so that we can investigate and attempt to resolve your concern.
(b) Privacy complaints should be submitted to sales@theselfstyler.com.
(c) Please provide sufficient information about your concern to allow us to investigate the matter.
(d) We will acknowledge and investigate privacy complaints and provide a response within a reasonable period.
(e) If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Further information about privacy and making a privacy complaint is available at www.oaic.gov.au.
SECTION 16 – THIRD-PARTY WEBSITES AND SERVICES
(a) Our website may contain links to websites, social media platforms or services operated by third parties.
(b) Third-party websites and services have their own privacy practices and policies.
(c) The Self Styler is not responsible for the privacy practices of third parties that we do not control.
(d) We recommend reviewing the relevant privacy policy before providing personal information to a third-party website or service.
SECTION 17 – CHILDREN
(a) Our website is not intended to knowingly collect personal information from children.
(b) If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us at sales@theselfstyler.com.
(c) We will consider appropriate steps in accordance with applicable law.
SECTION 18 – BUSINESS TRANSFERS
If The Self Styler is involved in a proposed or actual sale, merger, acquisition, restructure, financing, change of ownership or transfer of all or part of our business, personal information may be transferred as part of that transaction where permitted by law.
SECTION 19 – CHANGES TO THIS PRIVACY POLICY
The Self Styler may update, modify or replace this Privacy Policy from time to time by posting changes on the website.
It is your responsibility to review this page periodically. Continued use of the website following any changes constitutes acknowledgement of the updated Privacy Policy, subject to your rights under applicable law.
SECTION 20 – CONTACT INFORMATION
For questions, requests or complaints regarding this Privacy Policy or the handling of your personal information, please contact us at sales@theselfstyler.com.
The Self Styler
ABN 25 513 369 551
Unit 4 / 60 Junction Road
Burleigh Heads, QLD 4220
Australia
Last Updated: September 2026