*GIVEN THESE UNPRECEDENTED TIMES AND THE ONGOING BATTLE AGAINST COVID-19 WE HAVE EXTENDED OUR RETURNS POLICY TERMS AND WILL NOW ACCEPT RETURNS WITHIN 30 DAYS OF RECEIPT.
If you are not completely happy with any full priced The Self Styler purchase, we will happily issue a credit voucher if the item is returned within 10 business days of receipt. We do not offer refunds for change of mind purchases.
Please note that all SALE purchases are final. There is no exchange or return on FINAL SALE items.
We have recently launched a new Returns Portal to ensure we can process and respond to customer returns as effectively as possible. Please see the steps for this process below:
STEP 1 - Click the LODGE A RETURN button at the bottom of this page (once you have read all the following steps and the below terms and conditions)
STEP 2 - Enter your Order # and Email address (or Phone number) associated with your order
STEP 3 - Select the item(s) you wish to return and choose the reason for your return
STEP 4 - Next select the option to receive your Store Credit
STEP 5 - Shipping Instructions will be shown once you have submitted the above information. Once your return has request has been approved, you will receive an email authorising your return. Please then post your garment(s) as per the emailed information.
STEP 6 - Once we receive your garment(s) we will check and confirm (usually within 3-5 working days of receiving) and you will be sent your Store Credit.
RETURNS TERMS AND CONDITIONS
By processing a return through the application below you are acknowledging and agreeing to the following terms and conditions.
To be issued a Credit Voucher please ensure that your item/s are in their original condition and the original labels and swing tags are attached to the garment. Please note that garments returned with the smell of cosmetics, perfume, deodorant, washing powder or other odours will not be accepted.
All returned items are inspected on receipt and if not in their original condition will be returned to sender.
Unfortunately, we can not accept responsibility for items that are lost or damaged in transit. We strongly recommend that you return your item/s with tracking and that you keep a copy for your records. Please note that return shipping is at your expense and The Self Styler does not issue credit for shipping costs.
Your credit note will be sent to you via email usually within 3 days of receipt.
- Store credits are valid for 12 months from date of issue and can only be used in one transaction
- Your store credit is for the item value only and does not cover shipping costs
- Your store credit cannot be used in conjunction with any other discounts
Please follow the above process for exchange. Unfortunately, due to the fast turnover of stock, we are unable to set styles/sizes aside. Please use your credit code to purchase your exchange. Please note that the shipping fee will be at your expense.
As per the ACCC guidelines, in the unlikely event you have received a faulty item, we will either repair, replace or refund depending on the severity of the fault. Faulty return postage costs will be covered by The Self Styler.