TERMS OF SERVICE

Last Updated: October 2026

1. Introduction

This website is operated by The Trustee for The Self Styler Trust ABN 25 513 369 551 trading as The Self Styler (“we”, “us”, “our” or “The Self Styler”).

These Terms of Service (“Terms”) govern your access to and use of our website, products and services.

By accessing our website, creating an account, placing an order or purchasing products from us, you agree to be bound by these Terms, our Privacy Policy and any other policies referenced on our website.

Please read these Terms carefully before using our website or placing an order.

If you do not agree with these Terms, you must not use our website or purchase products from us.

2. Website Use

By using our website, you confirm that:

(a) You are at least 16 years old, or have permission from a parent or legal guardian to use our website.

(b) You will provide accurate, complete and current information when required.

(c) You will not use our website for unlawful purposes or in a way that may damage, interfere with or compromise our services.

(d) You will not attempt to gain unauthorised access to our systems, website, accounts or data.

We reserve the right to refuse service, suspend accounts or restrict access where we reasonably believe these Terms have been breached.

3. Online Store

Our online store is operated using Shopify.

Shopify provides the ecommerce platform that allows us to sell our products, process orders and manage our online store.

Your use of our website may also be subject to Shopify’s applicable terms and policies.

4. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, sizing information and pricing are accurate.

However:

(a) Colours may appear differently depending on your device, screen settings and display quality.

(b) Product availability may change without notice.

(d) We do not guarantee that products will always be available.

Nothing in these Terms excludes, restricts or modifies your rights under the Australian Consumer Law.

5. Pricing and Payment

All prices are displayed in Australian dollars (AUD) unless otherwise stated.

Prices may change at any time; however, changes will not affect orders already accepted by us.

Payment must be received in full before orders are processed.

Payment information is processed by third-party payment providers, including Stripe, and is subject to their own terms and privacy policies.

6. Orders and Contract Formation

6.1 Placing an Order

By placing an order, you are making an offer to purchase products from The Self Styler under these Terms.

An order confirmation email does not constitute acceptance of your order.

A contract between you and The Self Styler is formed when:

(a) Payment has been successfully processed; and

(b) We confirm acceptance and dispatch of your order.

We reserve the right to refuse or cancel orders where permitted by law, including where:

products are unavailable;
payment cannot be verified;
fraudulent activity is suspected;
pricing or product information contains an error; or
promotional conditions have not been met.

Where an order is cancelled, we will provide any refund required by law.

6.2 Order Changes and Cancellations

If you need to change or cancel an order, please contact us immediately:

sales@theselfstyler.com

We will attempt to assist where possible; however, once an order has been processed, packed or dispatched, changes or cancellations may not be possible.

If cancellation is not possible, eligible items may be returned in accordance with our Returns Policy.

7. Shipping and Delivery

Orders are dispatched from our Burleigh Heads, Queensland warehouse.

Orders are generally processed within 1–2 business days.

Delivery timeframes provided are estimates only and may be affected by:

courier delays;
public holidays;
sales periods;
peak trading periods;
customs processing; or
circumstances outside our reasonable control.

We are not responsible for delays caused by third-party delivery providers.

8. Delivery Issues

8.1 Incorrect Delivery Details

You are responsible for providing accurate delivery information.

If incorrect information is provided and your order cannot be delivered, additional delivery costs may apply.

8.2 Missing or Stolen Deliveries

You are responsible for providing a secure delivery location.

Where tracking confirms delivery, The Self Styler is not responsible for theft, loss or damage occurring after delivery.

We may request additional information or evidence when investigating delivery issues.

8.3 Damaged Deliveries

If your order arrives damaged, please contact us within 7 days of delivery.

Please provide:

your order number;
photographs of the packaging; and
photographs of the damaged item.

We will assess the issue and provide an appropriate resolution.

9. International Orders, Duties and Taxes

International customers are responsible for any customs duties, taxes, import charges or fees imposed by their country.

If an order is refused due to unpaid customs charges, any return costs may be deducted from any refund where permitted by law.

10. Returns, Refunds and Exchanges

Our returns policy applies to eligible purchases and is designed to comply with Australian Consumer Law.

10.1 Change of Mind Returns

We may accept change-of-mind returns where items:

(a) Are returned within 30 days of delivery.

(b) Are unworn, unused and in original condition.

(d) Are free from perfume, makeup, body odour, glitter, pet hair or damage.

(e) Are not marked as final sale.

The following items are not eligible for change-of-mind returns:

earrings;
drinkware;
final sale items.

10.2 Change of Mind Refunds

The Self Styler does not offer refunds for change-of-mind returns.

This includes situations where you:

change your mind about your purchase;
select the incorrect size;
select the incorrect colour or style;
decide you no longer want the item; or
do not like the fit, fabric or appearance of the product.

Eligible change-of-mind returns will be issued as store credit only, provided the item meets our return conditions.

This policy does not affect your rights under the Australian Consumer Law.

Where a product is faulty, defective, unsafe, not as described, or otherwise fails to meet applicable consumer guarantees, you may be entitled to a repair, replacement, refund or other remedy as required by law.

10.3 Store Credit

Eligible change-of-mind returns will receive store credit.

Store credit:

(a) Is valid for 3 years.

(b) Cannot be exchanged for cash unless required by law.

Original shipping costs and discounts applied to orders are not refundable for change-of-mind returns.

10.4 Exchanges

Due to limited stock availability, direct exchanges are not generally available.

Customers may return eligible items for store credit and place a new order.

10.5 Faulty or Defective Products

Nothing in these Terms limits your rights under the Australian Consumer Law.

If you believe your product is faulty or defective, please contact us with details of the issue and supporting information.

Where required by law, we will provide an appropriate remedy, which may include repair, replacement or refund.

11. Easy Free Returns

Customers located in Australia may choose to purchase Easy Free Returns at checkout for an additional fee.

By selecting Easy Free Returns, you agree to the following terms.

11.1 If You Select Easy Free Returns

If you choose Easy Free Returns:

(a) You may receive a return shipping label for eligible returns processed through our returns portal.

(b) Your order may include additional return protection benefits as described during checkout.

(c) Return eligibility remains subject to the requirements outlined in these Terms, including item condition requirements and exclusions.

11.2 If You Do Not Select Easy Free Returns

If you do not select Easy Free Returns:

(a) You may still return eligible items in accordance with these Terms.

(b) You are responsible for arranging and paying return shipping costs.

11.3 Important Conditions

(a) Easy Free Returns does not apply to final sale items or items otherwise excluded from returns.

(b) The Easy Free Returns fee is a separate paid service and is not refundable after your order has been dispatched.

(d) Selecting Easy Free Returns confirms your acceptance of these conditions.

12. Promotions, Discounts and Offers

From time to time, The Self Styler may offer promotions, discount codes, giveaways or other promotional offers.

Unless otherwise stated:

(a) Promotions are subject to any specific terms and conditions provided at the time of the offer.

(b) Promotions cannot be combined unless expressly stated.

(d) We cannot apply discounts or promotional codes to previous orders.

(e) We reserve the right to correct errors, modify or withdraw promotions where permitted by law.

13. Shipping Promotions

13.1 Free Express Shipping Over $200

Where offered:

(a) Free Express Shipping applies to Australian orders only unless otherwise stated.

(b) The minimum spend requirement must be met after discounts, promotions, store credit or gift cards have been applied.

(d) This offer may be changed or withdrawn at any time.

14. Welcome Discount Codes

Welcome discount codes may be offered to new customers who subscribe to The Self Styler marketing communications.

Unless otherwise stated:

(a) The offer is available to eligible new subscribers only.

(b) The discount code must be applied at checkout.

(d) The discount code cannot be combined with other promotions.

(e) Minimum spend requirements and expiry periods may apply.

15. Creator Codes

Creator discount codes are provided through approved The Self Styler creators.

Unless otherwise stated:

(a) Creator codes may only be used once per customer.

(b) Creator codes cannot be combined with other offers.

(d) Creator codes may have expiry dates or usage restrictions.

16. Gift Cards and Store Credit

Where issued:

(a) Gift cards and store credit may only be used in accordance with the terms provided at the time of issue.

(b) Gift cards and store credit are not refundable or exchangeable for cash except where required by law.

(d) Lost or stolen gift cards may not be replaced unless required by law.

17. Social Media and User-Generated Content

If you tag, mention or submit content relating to The Self Styler on social media platforms, you grant us permission to use that content for marketing and promotional purposes.

This may include use on:

our website;
social media accounts;
email marketing;
advertising campaigns; and
other promotional materials.

By providing content, you confirm that:

(a) You own the content or have permission to provide it.

(b) The content does not infringe any third-party rights.

(d) We may edit, crop, resize or adapt the content for promotional purposes.

We may identify you using your social media username or account details associated with the content.

18. Mobile Messaging Service

If you subscribe to our SMS communications, you agree to receive messages from The Self Styler.

Messages may include:

promotional offers;
product launches;
order updates;
announcements; and
customer communications.

By subscribing, you acknowledge that:

(a) Participation is voluntary.

(b) You may unsubscribe at any time by following the instructions provided in SMS communications.

(d) Standard message and data charges may apply depending on your mobile provider.

(e) We are not responsible for delays caused by mobile networks or third-party providers.

Your personal information will be handled in accordance with our Privacy Policy.

19. Third-Party Services and Links

Our website may contain links to third-party websites, services or platforms.

These third parties operate independently from The Self Styler.

We are not responsible for:

(a) The content, availability or accuracy of third-party websites.

(b) The privacy practices of third-party services.

You should review the applicable terms and privacy policies of third-party services before using them.

20. Intellectual Property

All content on our website, including:

logos;
branding;
product images;
photographs;
text;
designs;
graphics; and
other materials,

is owned by or licensed to The Self Styler.

You must not reproduce, copy, modify, distribute, sell or use our content without our prior written permission.

21. Prohibited Activities

You must not use our website or services to:

(a) Conduct unlawful activities.

(b) Breach any applicable laws or regulations.

(d) Upload viruses, malicious code or harmful material.

(e) Attempt to gain unauthorised access to our systems.

(f) Collect personal information without consent.

(g) Engage in fraudulent, misleading or deceptive conduct.

(h) Harass, threaten or abuse others.

(i) Interfere with the operation or security of our website.

If you breach these Terms, we may suspend or terminate your access to our website.

22. Disclaimer and Limitation of Liability

To the maximum extent permitted by law:

(a) We do not guarantee that our website will always be available, uninterrupted or error-free.

(b) We do not guarantee that information provided on our website is always complete, accurate or current.

(d) We are not responsible for third-party services, platforms, delivery providers or payment providers.

Nothing in these Terms excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law.

23. Indemnity

You agree to indemnify and hold harmless The Self Styler, its owners, employees, contractors and service providers from claims, losses, liabilities or expenses arising from:

(a) Your breach of these Terms.

(b) Your misuse of our website or services.

This indemnity does not apply to the extent that liability arises from our own unlawful conduct or obligations that cannot be excluded under Australian law.

24. Privacy

Your personal information is collected, used and handled in accordance with our Privacy Policy.

By using our website, you acknowledge that we may collect and process personal information as described in our Privacy Policy.

25. Changes to These Terms

We may update or modify these Terms from time to time.

Any updated version will be published on our website.

It is your responsibility to review these Terms periodically.

Your continued use of our website after changes are published constitutes acceptance of the updated Terms.

26. Governing Law and Contact Information

These Terms are governed by the laws of Queensland, Australia.

You agree that any disputes arising from these Terms will be subject to the courts of Queensland, Australia.

For questions regarding these Terms of Service, please contact:

The Self Styler
ABN 25 513 369 551

Email: sales@theselfstyler.com

Unit 4 / 60 Junction Road
Burleigh Heads, QLD 4220
Australia

Last Updated: October 2026