Shipping Information
Everything you need to know about dispatch times, delivery options, and getting your order to you.
Orders are dispatched Monday to Friday, excluding public holidays, from our warehouse in Burleigh Heads.
We aim to dispatch all orders within 1-2 business days.
During sale periods, please allow for possible dispatch delays due to increased order volumes. Our team will always work as quickly as possible to get your order packed and on its way.
We've got you covered with shipping all across Australia via Australia Post. At checkout, you can choose from:
- Parcel Post – $9.95, approx. 3 to 5 business days
- Express Post – $13.95, approx. 1 to 3 business days
Once your order has shipped, you'll receive a tracking number via email so you can follow your parcel every step of the way. Please note that delivery timeframes are estimates only and are not guaranteed. Delivery timeframes commence from the date of dispatch, not from the date your order is placed.
Free Express Shipping on all Australian orders over $200. Order total must exceed $200 after any promotional codes or store credit are applied.
Simply choose the pick-up option at checkout. Our team will prepare your order and notify you once it's ready for collection from our warehouse.
- Pick-up location: Unit 4/60 Junction Road, Burleigh Heads, QLD 4220
- Pick-up hours: Monday to Friday, 9:00am to 3:00pm AEST
If you accidentally select pick up at checkout, no problem at all, just contact us and we'll arrange a postage invoice so your order can be shipped instead.
New Zealand
Flat rate shipping of $15 AUD, approx. 4 to 7 business days.
If you'd like an express international shipping quote, feel free to reach out, we're happy to help.
Rest of world
While we don't currently offer shipping to other international locations, we'd love to know where you're shopping from. Feel free to reach out and let us know.
For international orders, any customs duties, taxes, or additional fees are the responsibility of the customer. These charges are not included in your order total or shipping cost.
We recommend checking with your local customs office prior to placing your order to avoid any unexpected charges.
Please double check that all shipping details are correct at checkout. It is the customer's responsibility to provide an accurate delivery address. If an incorrect address is supplied, we're unable to offer reimbursement for lost parcels. If your order is returned to sender, a re-delivery fee will apply.
Once your order has shipped and a tracking number provided, Australia Post owns responsibility for the parcel. If you experience any issues with delivery, please contact us and we'll assist by lodging an enquiry with Australia Post.